Customers pay a booking fee online to confirm an appointment with a business. The service fee is paid at the business location after the service has been offered.

Customers can cancel for an automatic full refund of their booking fee 24 hours prior to the start of appointment. In the event of an emergency or the business not delivering the service at the set time, a refund request will require a review and approval process which could take a couple of days.

Refunds are rewarded as a balance in the customer's account and can be used by the customer at the next appointment. We do not offer a cash refund at the moment.

Instant refund is provided if cancellation happens 24 hours prior to the appointment time. In any other case, it could take a few days to review the refund request and approve it.

The customer gets an automatic full refund of the booking fee regardless of the time the business cancelled.

Customers are currently allowed to use a 1-5 star rating system and written reviews. Written reviews will be reviewed and screened against our community guidelines before they are displayed.

This feature is currently unavailable but is in the works.

Customers earn loyalty points anytime they use the platform to book a service. The loyalty points are redeemable (1 piyata point = GHC 2/RWF 200 ) towards future booking fees.