All Your Piyata Business FAQs in One Place.

Whether you're managing appointments or tracking clients, we're here to guide you through every step of your beauty business journey. Get the answers you need and grow with confidence!

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Businesses have complete control over how they get paid. Their mode of payment selection on the app is provided to the customer during the booking process. The customer then pays at the place of business after the service is delivered. Piyata does not handle online payments at this time-this will be a premium feature.

Once developed, this feature will also go through a similar review before approval process as customer review submissions.

If after 15 minutes the customer does not show up, the business is allowed to take care of another customer who may perhaps be sitting in the shop. In which case, the customer will have to wait till another free spot opens. If a customer chooses to cancel in such an event, they do not get a refund and the business retains their loyalty points.

Businesses earn loyalty points (1 piyata point = GHC 2/RWF 200 ) anytime they succesfully deliver a service booked through the platform. We are working on allowing businesses to redeem their points as cash and this option should be available soon. You do not lose your points, they keep accumulating!

Yes, the premium version will provide access to business management tools such as accepting online payments, staff management for business owners with multiple staff, record keeping and data insights on business performance, advanced SEO, focused marketing and features accross Piyata platforms, and many more, provided at a monthly or yearly subscription fee.